We get files back from faulty and damaged USB flash drives

Has your USB drive stopped working? or no longer detected?

Deleted, formatted or corrupted?

We can help get your files back!


USB Data Recovery Advice

We recommend in all cases of data loss to leave your USB drive unplugged. A USB that is left off will prevent further damage. Sometimes data loss can be distressing. You can call our super friendly hotline for advice on 1300 001 211. We will be able to provide you with reassuring advice on what to do next. The most important advice is not to panic. USB drives are complicated and highly delicate devices, so by leaving it unplugged you will prevent further risk or data loss.

Avoid unqualified friends, family members or internet suggestions. Most of the these people have good intentions to help you but their unqualified advice usually leads to risky experiments.

Avoid internet apps, Windows checkdisk or Mac first aid disk check. These apps are not sophisticated enough to deal with faulty drives and can cause data rearrangement that can risk permanent data loss or make a data recovery job more expensive than it needed to be. Data recovery has the highest level of success when its left its in most original condition. The suggestions you find on the internet are not professional advice.

Avoid being overcharged. Unfortunately we get occasional reports of businesses trying to take advantage of customers by charging exorbitant prices well into the thousands. Clever marketing tricks to gain your confidence includes underquoting with a low starting price. Our prices are advertised with no hidden extras and they are the lowest prices in Australia, guaranteed!

How to recover data from failed a failed USB

Our data recovery lab will diagnose the problem with your media first. We provide a FREE test & quote. Our pricing is the lowest price guaranteed. As Australia's leading data recovery service we will then have an action plan to get your files back. Once we know what is wrong with your drive we can tell you everything you want to know to get the data back safely and securely. Our data recovery evaluation usually takes 5 minutes so if you want to visit one of our locations you can wait while we perform our tests. We have direct access to all manufacturers diagnostic equipment. This is how we are able to find out exactly what is wrong with your device or media. We have years of experience to solve all problems. Our lab is equipped with all the worlds leading tools. This is what gives our dedicated data recovery service a higher advantage for success than a regular local computer repair store.

usb data recovery with microscope inspection
One of our data recovery technicians inspects all electronics and connections on the USB circuit board. We use high powered microscopes and cameras to see the smallest details not visible to the naked eye. This inspection can find damaged wires or surface mount technology such as micro chip controllers, capacitors, resistors and the USB connector. An infrared thermal imaging camera is also a great tool to find faulty parts. Just because you’ve lost important files doesn’t mean that there’s no way how to get them back. Have you ever lost all the data on your USB thumb drive, memory stick, or flash disk but don't know how to recover files from the USB? We have been recovering data from all types of thumb drives.

our technican recovers data from a usb drive that has stopped working


Open 9am - 5pm Monday to Friday. Free Test & Quote while you wait


Open 9am - 5pm Monday to Friday. Free Test & Quote while you wait


Open 9am - 5pm Monday to Friday. Free Test & Quote while you wait


Open 8:30am - 5:30pm Monday to Friday. You can drop off your device so it can securely reach us or we can provide you with free shipping direct to our lab. 

The Most Common Causes of USB Flash Drive Failure
  1. usb device not recognized data recoveryUSB Device is not recognised

    We get data back from USB not detecting problems: A USB flash disk that has malfunctioned will not detect in any computer. Sometimes it may still make a chime sound or freeze your computer. Don't worry come and visit one of our USB data recovery service locations and we can help. USB device not recognized. Sometimes it will still making the connecting sound but isn't recognized. This problem is caused by either software issues or hardware problems with the device itself. The memory chips can degrade, the controller chip can burn out or the surface mount electronics can fail. We have specialized test equipment to find out which part of the usb has failed.

  2. usb flash drive not working on mac os. the disk you inserted was not readable by this computerCorruption

    We get data back from corrupted USB drives: If your USB drive has been corrupted it will no longer detect by your computer. Data corruption is common for a usb stick when it has been interupted during a read and write cycle. Examples are when its not ejected properly or quickly removed or unplugged during a saving process. The next time the USB stick is plugged back in it will no longer show the folders or files. Common error messages includes, The disk you inserted was not readable by this computer. Software that lists the partition table or file system can be lost or damaged.

  3. If your usb drive is bent or damaged we can do a chip off data recovery. This nand chip holds 32gb of data and was removed from a usb flash stick that stopped workingDamaged or Broken USB Thumb Drive

    We get data back from broken usb drives: USB flash drives can be bent or physically damaged. We see broken usb connectors and fractured pcb boards. As long as the memory chip isn't damaged there is a very high chance of successful data recovery. Zero Alpha data recovery performing a chip off data recovery case. Here you can see a single 32GB memory chip that was removed from a physically broken usb flash drive. We can directly read the data and return it to customers. We have many micro soldering tools, electronics microscopes and special thermal imaging cameras to find broken electronics on USB drives.

  4. get deleted data back from usb driveDeleted Files or Folders

    Recover Deleted Files & Folders from USB flash sticks: When data is deleted computers remove the indexing to the files so that the hard drive space becomes available for new data. Zero Alpha can find these files giving you a high success rate for deleted file data recovery also known as undeletion. To recover deleted data from a USB thumb drive we make a complete cloned image of the patient drive and build a map of what sectors belong to current data and what sectors are free space. We then search the free space looking for the file system signatures of the files and folders. This way we can rebuild the original deleted pictures, documents or speadsheets.

  5. please insert a disk into USB Drive

    Insert Disk Error

    We get data back from the Insert disk error: The please insert a disk into USB Drive occurs when their is a fault with your usb drive. Our data recovery services are well experienced with solving this problem. If you see this message its best to leave your usb stick unplugged and take it to us for a free evaluation. You need to format the disk in drive, error message: If you see this message its very important you don't click on format as this will cause further damage to the files on your USB stick. Just unplug it and visit us for further advice. In most cases we can get your files back.

  6. You need to format the disk in drive before you can use it. Do you want to format it? ErrorYou need to format the disk in drive D: before you can use it. Do you want to format it?

    We get data back from the format the disk in drive error: Its very important that you do not format disk if you see this error as it will overwrite your existing data making it harder to recover. Don't panic if you see this error as its very common and we have a high success rate. The format disk error is caused by damage to the partition table. The partition table is usually at the start of the USB drive and contains the information for where the file system begins. It can get corrupted, which means that a computer can no longer understand where the data is.

Zero Alpha data recovery service are usb data recovery experts.

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View all our data recovery prices. Our USB flash drive data recovery prices are simple flat rates. We quote based on the problem with the drive. Level 1 is for software issues and Level 2 & Embedded is for hardware problems. Depending on how bad your drive is will depend on which price you will get quoted. Most of our prices are no data no pay. This means that in a rare situations, if we do not get data back from a drive then we do not charge for the service. Our urgent and emergency priority service rates are upfront and non refundable. All our prices include goods and services tax. We also have Australia's largest spare parts inventory which is available to our competitors. 

Warning: Not all USB data recovery firms are qualified

Watch our demo video

Zero Alpha are the experts who can repair the drive and help you recover the files. Depending on the damage and the type of recovery required we will perform a free test and tell you exactly everything you need to know. The most important part is the NAND memory chip inside the drive; if it’s still intact, the chances of salvaging your data are strong. Even if you can't see any physical damage we can zoom in with an electronics microscope or use our custom test software to determine whats wrong. We have very sophisticated soldering equipment and rework stations. For over a decade we have kept a database of every type of usb technology and product which we have solved making it fast to identify the type of nand chip and how to get data back. We are constantly keeping up with the different brands available on the market and what technology they use. So we know how to recover files from a usb stick.

The safest test you can perform on your own is to test if the usb is detected in another computer. If it fails to detect in a different computer whether its windows or mac then best to call us for a free check.

How long does USB Data Recovery Take?

Standard service: 1 ~ 4 weeks
Urgent service: 1 ~ 3 days & expedited parts delivery +$150
Emergency 24 hour service +$250

USB Flash drive brands

Why choose Zero Alpha Data Recovery?

Experience matters! Professional data recovery service since 1999
We have the World's most advanced data recovery technology
Lowest priced affordable data recovery in Australia.
Most preferred data recovery company for Home, Business & Government
If it stores data we can help regardless of the problem
100% Aussie owned & operated.
We give an honest FREE appraisal of your hard drive
We're not just computer science nerds at Zero Alpha, our team is fun and passionate about what we do.
First company in Australia officially certified in data recovery technology
University qualified in computer science.

Ready to start the data recovery process?

USB data recovery service. Our expert data recovery staff can test your usb drive within 10 minutes while you wait. Free Test & Quote

What are you waiting for? Submit a job and get your data back now!

Step 1: Drop off or send us your USB flash drive
Step 2: Free Evaluation & Quote
Step 3: Return your files

For deliveries please use padding and a box.



Yes, we provide professional, secure data recovery services in Brisbane, Sydney & Melbourne. So call us on 1300 001 211.

Yes. All our work is performed at our data recovery office.

Yes. You can collect your media or we can deliver it to you.

Yes. We can provide fast turnaround data recovery service to our customers.

We are Australia's lowest priced professional usb data recovery service. We quote off a simple flat rate pricing table depending on the problem with your drive. If you find a cheaper quote anywhere else please call us on 1300 001 211 so we can beat it.

Yes. Our usb data recovery service can assist with all brands and types of media.


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Submit Job

Due to current Covid-19 Restrictions. Please send all orders to our Brisbane office:

Zero Alpha, Level 3 / 240 Queen Street, Brisbane City QLD 4000

For contact free, safe, secure data recovery service.